Terms And Conditions

At WOI we lay everything on the table upfront. As we retail for Kacific satellite in New Zealand, we simply pass on to you their policies. We also have our own internal policies which we have specific below. If you wish to have anything clarified simply  send us an email here

By acquiring WOI, the customer acknowledges that WOI is a retailer of Kacific and as such is not liable for technical, financial nor support issues relating to the satellite provider. Antenna and related hardware is being rented to the customer and remains the property of MMG Communications Limited throughout and post term. The customer acknowledges that WOI provides contended internet and exteme weather conditions may disrupt coverage. Kacific’s Fair Usage Policy applies and the customer acknowldges and agrees to all terms and conditions listed in www.woi.co.nz. The customer also agrees to be included in Woi’s newsletter database and our marketing (hardware and surroundings only) and may receive updates from Woi from time to time. Woi reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.  


Customers must note that Woi is not suitable for LIVE gaming applications, some forms of VPN and we have an average latency of 550 - 700ms.

Fair Usage Policy

As we are offering unlimited internet, and satellites in general have a maximum output, Kacific has thought it fit to have everyone uses the internet fairly. In essence, you will receive  the speed and performance you pay for. However your account may be throttled if you use the internet to its maximum speed 24/7, If you find your speed has been throttled, send us an email or chat with us LIVE. We can provide you a usage report and a reason why your account has been throttled. In most cases a throttled account will mean a quarter of the speed you paid for. Your full package will be reset every 30 days from your first activation date as long as your payments are up to date. Our advice - switch your Wifi router off when you don't need the internet just in case some devices in your home are set to update automatically overnight. The Kacific Fair Usage Policy is 190GB for Woi 1, 220GB for Woi 2, 550GB for Woi 3 and 2000 GB for Woi 4.

Termination of service and refund policy

The Service Order Form is a legally binding Agreement. Contract term is 24 months unless otherwise stated in the initial Service Order. In the event of termination before the contract period ends, due to reasons other than technical non-compliance by the service provider, the customer will be liable to pay a Termination fee of $500 with 30 days notice. This fee is applied to the cost of an installer to derig the hardware and freight it back to Woi along with disconnection penalties applied to Woi by its satellite provider. There will be no refunds.

The parties hereby acknowledge the termination fee to be a genuine pre-estimate of WOI's loss resulting from such a termination.

Upgrading your service

You can upgrade by giving us 7 days notice prior to a new month. There is no cost to upgrade just the new plan cost. Downgrades are not possible.

Ownership of hardware

In order to keep the cost low for you, we have provided our hardware at no cost to you for the term. The hardware, including the satellite equipment, and Wifi router remain the property of MMG Communications Limited

Weather related outages

As with all satellite operators, Woi's services can also be affected by extreme weather conditions. We advise you to register with our support portal and ensure we have your mobile number should we need to contact you.

Deliveries and installation

Our policy is to deliver our hardware to you within 14 working days of payment. This can either mean delivery direct to you or via our installer on the day of installation. Our kit includes a roof mount, dish, transceiver, modem, cable/connectors and a Wifi router so you're fully covered.

Billing

Woi will make available to Subscriber an email and online statement for each billing cycle calculated from the first day to the last day of the current month, or on pro-rated basis effective from the date of completed connection to the last day of the current month, or every month after the activation date. Payment for the Services is "in advance", and must be received within seven (7) days from the date of the invoice. All payments shall be made either by credit card link, card auto-charge or direct debit to our nominated bank account. By signing up, subscriber hereby expressly grants to authorize automatic payments to Woi on monthly recurring basis.  The subscriber acknowledges and agrees that if payment is not received by Woi by the Due Date, Woi has the right to charge the subscriber a late fee of $15.00 if payment is received after the 7 day due date.

In case of disconnection due to non-payment, Subscriber acknowledges that duration of the contract and billing cycle remains unchanged without prejudice to Service Order Agreement. On top of outstanding bills and surcharges, reconnection fee amounting to $25.00 will be charged for account reactivation.

WOI VoIP call charges over the first 100 free NZ/Australia landline/mobile minutes are 3cents/min for local landline, 11cents/min for local mobile and 25cents/min for Australia landline/mobile. WOI will invoice the customer with the monthly internet/equipment rental charge and will provide a call report to the customer if required. Number porting is $25 and monthly recurring cost is $25. 

Subscribers may download Direct Debit Form here should they want to automate payments for a hassle-free way to pay monthly rental. Fill up the form and email to billing@woi.co.nz so our team could assist you.

Service Acceptance

The Customer accepts the Service Order/Contract by signing electronically or manually. Further, Customer also demonstrates express and/or implied acceptance of this contract by way of,  but not limited to: 

1. E-mail, website and any other electronic means of confirmation
2. Payment of upfront costs and sending financial details for direct debit/autocharge
3. Receipt/Acceptance/Installation of rental hardware and services
4. Verbal acceptance, gesture and any other acts indicating the Customer's assent to the proposed bargain